Call
Recording Devices

HiHo Solutions have partnered with Vidicode UK, a leading global specialist in innovative, affordable call recording and voice technology solutions. For over 30 years, Vidicode UK have designed, developed, and manufactured call recording solutions for the IT, telecoms and specialised OEM business sectors.

In an increasingly regulated world, Vidicode UK systems prove “who said what”, solve critical PCI DSS, FCA, and GDPR compliance requirements as well as help improve the customer experience for small, medium and large businesses around the world.

Quality Assurance and Training:
- Call recordings allow managers to review conversations for quality assurance, ensuring that employees are following scripts and providing accurate information. This also helps in training new employees by providing real examples of successful and unsuccessful calls.

Dispute Resolution:
- Recorded calls provide a clear record of interactions, which can be crucial in resolving disputes between customers and the company. This helps in quickly addressing complaints and avoiding misunderstandings.

Compliance and Legal Protection:
- Many industries require businesses to record calls to comply with regulatory requirements. Having call recording software ensures that your business stays compliant with these regulations and provides a legal safeguard in case of any disputes or claims.

Improved Customer Service:
- By analysing recorded calls, businesses can identify common customer issues and concerns. This insight can help improve customer service processes and lead to a better overall customer experience.

Performance Evaluation:
- Managers can use call recordings to assess employee performance more accurately. This helps in identifying strengths and areas for improvement, leading to better individual performance and overall team efficiency.

Enhanced Productivity:
- Call recording software can integrate with other business tools and systems, streamlining processes and reducing the time spent on manual documentation. This enhances productivity by allowing employees to focus on more critical tasks.